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Wednesday, September 1, 2010

Doctor, doctor. Give me the news...

Assuming we can ever actually get in to be seen.

So my daughter is having a medical issue. Nothing to seriously worry about right now, but it does need to be addressed in the near future. It has been hell getting her in to be seen.

Last Friday she had an appointment at location B. Her ped. has two offices. Location A is where we used to go and is closer to where we used to live. Location B is closer to where we live now. I have been making her appointments at location B because 25 minutes is better than 40 minutes.  So we get there, and the doors are locked. I call the number and apparently there was a mix-up in the location for the appointment. She was supposed to be at location A and nobody filled me in. So I reschedule for today.

This morning, I come home to a message. Apparently the scheduler did not realize I was trying to have her seen by the ped. and made the appt with the nurse practitioner. Now, I have no issues at all with the NP but it was her recommendation that we see the actual doctor this time. They want to reschedule for Friday. I call and ask if there is any way that she can be seen. I set up a 2:15 appt in location A.

At 1:30 we leave because I was pretty sure it would take us 40 minutes to get there. I have only made the drive once before and that was back in March. We get there at 2:20. Oops. No big deal. Surely they can give us a 5 minute leeway right? No. According to their clocks we are 15 minutes late, not 5 and that means too bad for us. Reschedule for Friday at location B. OMG you have got to be kidding me.

Now, I don't know about you but in 99% of medical offices they have no problems at all making you wait well past your scheduled time. I think there was at least one who was almost an hour behind. They can't see her because of 15 minutes? Really?

I realize being late was my fault. I should have left earlier but I still reserve the right to think it absolutely asinine.

So we will try again on Friday. We have been using this doctor for 6 years, and I adore him. If something else goes wrong though, maybe it's a sign I need to find someone a bit closer to home.